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Contribute CS5 - cannot edit pages

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I have just installed trial (full) verstion of Contribute and I connected, can navigate between pages etc without any problem in view mode.

 

However when I click the edit button it says (after trying to download the page and set up some files to work in): "Contribe encountered a network or file system error. Please try the operation again and contact the administrator if the error continues to occur." and does not create an editing page. If I do it again it creates an editing page but it is only the template and no text (apart from what exists in the template). If I add some text and publish it, it adds the text to the page I was editing adding it to the text already there (but which was not viewable in the edit page).

 

Any ideas why this is happening? I have never used this programme before. My provider has no idea why this is happening and is not familar with Contribute. Any help to resolve this would be appreciated. Thanks.


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