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Permission problem

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I work with a client that uses Contribute to edit a site that I created in Dreamweaver. They have been able to use Contribute without a problem but suddenly last week no one could access the site and they get a message that reads
"Access Denied. The file may not exist or there could be a permission problem". There was nothing that I did to the site at the time. Before this happened they were uploaded quite a number of large PDF files to the site using Contribute, though I can't see why that is a problem.

i thought the server at the site might be down though I can access the site and upload/download files to it from my system

Has anyone heard of this error message? I can't find it on the Contribute help site?

tom

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