we have a client who has site hosted with us. They are using Contribute CS5 to connect to our web server and make changes to their site. They've been using Contribute for a month when all of a sudden they started receiving the error:
Contribute could not connect because the server is down or not accepting connections. Please contact your administrator.
Our server is up and running, their site is up, their ftp password is not locked and network said they can see can see end to end FTP transactions, logins and authentications. Communications between the application and the server is being allowed through all the various firewalls and devices along the way.
I've done some research but cannot find a definitive resolution. Any help with your product would be appreciated.