So, here's the deal: My client got a new computer and
installed the latest version of Contribute on that new computer.
But then when she went to edit her website content through
Contribute, she got a message saying "You can't edit this page
because you're already editing it on another computer." So then she
went and double checked that she did not have any drafts on her old
computer, and she did not. She could, however, still edit pages
from her old computer. Unfortunately, though, this is not a good
long term solution. After she contacted me (the site
administrator), I manually deleted the settings file in the _mm
folder and allowed a new settings file to be created, (which went
fine). I also manually deleted the .LCK files for site pages. She
still wasn't able to edit any pages from her new computer, same
error. So then I deleted her user profile and sent her a new
connection key. Same thing. Then I sent someone else in my client's
business a separate connection key, and when trying to edit, this
second person got the message "You can't edit this page because X
is already editing it on another computer" ("X" being the first
person). The same message comes up regardless of the page that
either one of them try to edit. In trying to figure out what might
be going on, it seems that it might have to do with the fact that
the version on my client's older computer is CS2, but on the newer
computer it is CS3. I'm tempted to suggest that my client uninstall
Contribute from her old computer, but if she does that and then it
STILL doesn't work, then she will have no way to edit the site at
all, and she will be even MORE frustrated than she already is! I've
tried setting Contribute admin preferences to both "transition
mode" and "compatibility mode" - it doesn't seem to make a
difference. Could anyone tell me how this problem might be
resolved? I/we would be very, very grateful. Thank you.
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