I'm having a serious problem with one of my users (and
actually, now on my computer) for one specific site she works on.
Every time she goes to edit a page, then clicks the Publish button
(and she is clicking publish, not send for review), she gets a pile
of windows popping up telling her "The server already has a file
named blah.blah What would you like to do?" The options are to
replace it with her version or to publish with a similar file name.
It asks this same question for every file that has any sort of link
on the page you're publishing, every image file, every .css, every
html or cfm file that has a link on that page. On -my- machine,
just a short bit ago, it started asking me this question for EVERY
SINGLE FILE IN THE WEBSITE, not just ones that were somehow
attached to the file I was publishing.
If we manage to get through all these file replacement questions so that the page actually publishes, suddenly every file we got asked about has been opened as a draft in Contribute, and shows up in the draft console. Now, in my contribute, we're talking about hundreds of files. All of them have to be cancelled out manually, and it takes upwards of two full minutes for each cancellation to happen.
This particular connection never used to do this. It was created initially well over a year ago, and worked just fine until we got a new computer for our employee, and that required a fresh install of Contribute. After that was installed, we used the same connection key that we'd created over a year go to recreate the connection, and this is what started happening.
I've tried uninstalling and reinstalling her entire system from a fresh image, with a totally fresh Contribute installation. I've recreated the key (with the effect that this now does the same thing on MY computer, where it wasn't doing that before) because the connection key got munged because I'd tried going in to the _mm directory and removing locks, etc. to try and free up all those files and get rid of all the drafts (clearly I munged something up in the process).
This has an employee whose entire job centers around editing a very busy web site completely dead in the water and I'm finding nothing in the knowlegebase that touches on this behaviour at all. I'm completely stumped.
We have other websites in other offices using Contribute with other connection keys and other computers that are not having this problem on their sites.
Please, oh please, someone tell me you know what to do here. :)
If we manage to get through all these file replacement questions so that the page actually publishes, suddenly every file we got asked about has been opened as a draft in Contribute, and shows up in the draft console. Now, in my contribute, we're talking about hundreds of files. All of them have to be cancelled out manually, and it takes upwards of two full minutes for each cancellation to happen.
This particular connection never used to do this. It was created initially well over a year ago, and worked just fine until we got a new computer for our employee, and that required a fresh install of Contribute. After that was installed, we used the same connection key that we'd created over a year go to recreate the connection, and this is what started happening.
I've tried uninstalling and reinstalling her entire system from a fresh image, with a totally fresh Contribute installation. I've recreated the key (with the effect that this now does the same thing on MY computer, where it wasn't doing that before) because the connection key got munged because I'd tried going in to the _mm directory and removing locks, etc. to try and free up all those files and get rid of all the drafts (clearly I munged something up in the process).
This has an employee whose entire job centers around editing a very busy web site completely dead in the water and I'm finding nothing in the knowlegebase that touches on this behaviour at all. I'm completely stumped.
We have other websites in other offices using Contribute with other connection keys and other computers that are not having this problem on their sites.
Please, oh please, someone tell me you know what to do here. :)